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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bobbi Jo Olmstead

March 27, 2026

5  out of  5
rating by Bobbi Jo Olmstead
"LynAnne was beyond the most helpful, kind, honest and caring person I’ve dealt with in a company in a long time. She went above and beyond any of her duties to explain, explore, and provide the information I needed to help me. Much thanks to her for saving me money and exploring options to see what best suits me and my circumstances. Her professionalism and dedication to her job were outstanding!!!! Thank you so much!"
We responded:
"Thank you so much for sharing your experience with LynAnne in our office. I agree LynAnne's professionalism & dedication is outstanding! I am very proud of our team. We strive to give the best care possible and explore options to save you money & assure your coverage properly protects you. It's feedback like this that reminds us why we do what we do, thank you. We look forward to continuing to serve you. "
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Marisa Jimenez

March 25, 2026

5  out of  5
rating by Marisa Jimenez
"Customer service is top-notch, Jocelyn Salcedo was helpful throughout the process. State Farm Insurance continues to be reliable and supportive. Highly recommend it’s reassuring to know they’re there when you need them. I highly recommend State Farm to anyone looking for reliable and friendly insurance service!"
We responded:
"Marisa, thank you for your kind words. I appreciate you recognizing Jocelyn’s efforts - I agree we have an amazing team that truly cares about helping our customers. We are grateful to have you part of our State Farm family. "
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Ramilaben Patel

March 23, 2026

5  out of  5
rating by Ramilaben Patel
"Very efficient and attentive to our needs. Customer oriented as well."
We responded:
"Thank you! It's a pleasure serving you for all these years. We take pride in prioritizing & giving our customers the best service. We are grateful you notice our efforts. "
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Chanette Weaver

March 19, 2026

5  out of  5
rating by Chanette Weaver
"Hortencia’s office is knowledgeable and professional. Emily, Jocelyn and LynAnne are amazing at what they do. They are friendly and they exceed customer expectations!"
We responded:
"I agree 100%. I am so proud of our team! Thank you Chanette for recognizing their efforts and stellar customer service. We appreciate you. "
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Vicki Stephens

March 12, 2026

3  out of  5
rating by Vicki Stephens
"Never really had contact with the agent, but fortunately she has a good CSR. Consider this poor customer service on the agent."
We responded:
"Happy to hear you had a good experience with my team. We work together as a team & I strive to make myself available as I look forward to meeting our customers. I would be happy to visit with you. I can visit with you at our office, over the phone, email or text. Looking forward to meeting you! "
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Norm Stephens

March 12, 2026

5  out of  5
rating by Norm Stephens
"Very efficient and attentive to our needs."
We responded:
"Hello Norm, thank you for your kind words. Our team works hard to serve our customers with the best service possible. We appreciate our customers and it's awesome to see that come through in your experience with our team. "
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Kati Garcia

March 6, 2026

1  out of  5
rating by Kati Garcia
"Realmente para mí el en lo personal muy mal servicio al cliente"
We responded:
"Hello Kati, I am sorry you feel you had a bad experience. Our customers are typically pleased with our service as we take great pride in serving our best service possible. We want to attend to your concern so please call our office. We are happy to help. "
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Jim Holechek

February 12, 2026

5  out of  5
rating by Jim Holechek
"Great agent."
We responded:
"Thank you Jim. We strive for greatness serving our customers! We appreciate you!"
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Jim Danielson

January 22, 2026

5  out of  5
rating by Jim Danielson
"This office has always been great when I needed something. I needed a clue report and as always they were very friendly and took care of what I needed"
We responded:
"Thanks Jim, we are happy to serve our customers. We appreciate you giving us the opportunity to serve with our best possible service! "
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Guy Schumacher

January 16, 2026

5  out of  5
rating by Guy Schumacher
"We recently transitioned to this office and we’re highly impressed. We’ve been with State Farm for decades and grateful to have found this exceptional team. The attention to detail, personal touch and ultimate professionalism of the entire team is by far the best we’ve ever experienced. All companies could learn from Lyn Anne. She is a golden star of this firm. Her colleague is equally warm and welcoming. Hortencia has built an exceptional business! Hortencia took time with us to insure our session went well and shared a comprehensive level of knowledge that genuinely impressed us! We’re grateful to have found this office. If you’re looking for professionalism, kindness, thoroughness, and attention to detail that will keep you feeling security for your home, auto, business and life… call this office. You’ll be grateful you did!"
We responded:
"Thank you so very much for your kind words. We truly do strive to provide the best service possible for our customers - we are very grateful you noticed. It was a pleasure meeting you today and I was serious when I said to let us know if we ever let you down. We take pride in our service and are always open to new ideas and feedback. Take care, we look forward to serving you!"
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Jamon SelbySigler

January 2, 2026

5  out of  5
rating by Jamon SelbySigler
"Professional, kind and hardworking. They are an amazing team of ladies that truly go above and beyond. God bless. Jesus loves ya."
We responded:
"Thank you Jamon, we appreciate you recognizing our hard work. We are grateful for the opportunity to work with our customers. We are truly blessed. We wish you a new year filled with many blessings. "
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Daniel Lopez

December 31, 2025

5  out of  5
rating by Daniel Lopez
"Made it very easy to talk to about my car insurance! Hooked me up with a great price by doing everything she could and more!"
We responded:
"Thank you Daniel! We value our customers & take pride in our customer service. We appreciate you & look forward to serving you! "
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Marty Murphy

December 29, 2025

5  out of  5
rating by Marty Murphy
"Always very helpful!! Thank you!"
We responded:
"Thank you Marty! We appreciate you noticing we deliver our best to help our customers. We wish you the best in 2026! "
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Bryanna Shearer

December 13, 2025

5  out of  5
rating by Bryanna Shearer
"LynAnne was Awsome she made the insurance process so easy! Saved us $140 a month!"
We responded:
"Great to hear we saved you money! Our team strives to save you money while also assuring you get the best possible protection. I agree LynAnne is awesome - our entire team is! Thank you, we appreciate you. "
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Michele Bell

December 11, 2025

5  out of  5
rating by Michele Bell
"Hortencia was my parents’ agent for many years. They always spoke very highly of her and I now understand why. She was so kind and helpful when I had to take over and handle business matters for mom. I greatly appreciated her help. Highly recommend both her and her office"
We responded:
"Thank you Michele. It was a pleasure serving your parents. Your mom would walk into our office and light up the room with her sweet smile. We will miss her visits. It is so rewarding to take care of our customers and in turn they make our insurance interactions gratifying. "
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Patrick Hernandez

December 7, 2025

5  out of  5
rating by Patrick Hernandez
"Where to begin... I found Mrs. Reyes with State Farm after reviewing insurance brokers in the East Valley, after my old insurance company raised my rates yearly despite excellent credit, no accidents, no nothing. Mrs. Reyes returned my email the next morning on a Saturday, offering to help me with coverage! I was stunned as nobody answers emails on a Saturday EXCEPT MY NEW INSURANCE BROKER!! Mrs. Reyes has an amazing team member, Mrs. J. Salcedo, who assisted me with quotes, and specifics and SHE has been amazingly patient with me, as I am a small business owner and the holidays are extremely busy! For treating me with such swift action and professionalism, and excellent pricing, I am shifting all of my insurance business to them, because they stand on business and set/meet high standards of customer service and excellence, something you just don't see anymore! Thank you Mrs. Reyes and Mrs. Salcedo! C.P.H."
We responded:
"Patrick, thank you for sharing your experience and appreciating our efforts. We truly care about our customers and strive to deliver our best. I am very proud of my team and I agree Jocelyn is efficient, professional and patient :) Our rates are competitive and we will continue to serve you with the high standards we set for our team. We appreciate you and look forward to serving you! "
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Lynn Tanguay

December 5, 2025

5  out of  5
rating by Lynn Tanguay
"THANK YOU! What an absolutely fabulous experience. I called yesterday to get a quote for our home, and not only are we getting better coverage, but we are also saving $500/year. Couldn't lock that in any faster. Thanks LynAnne for all your help!"
We responded:
"Thank you - we are happy you had a great experience both with our office and with LynAnne! We believe in honesty, good communication, and doing things the right way. We strive to deliver the best possible service, with the best possible price, and the best coverage. Thank you, we appreciate you! "
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PDX Martinez

December 3, 2025

5  out of  5
rating by PDX Martinez
"Very professional and polite, appreciate the kindness.."
We responded:
"Thank you for sharing your experience. We strive to provide professional and competent service - I'm pleased to hear we delivered it all with kindness. We appreciate you. "
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Brandon Lewis

December 2, 2025

5  out of  5
rating by Brandon Lewis
"Their team is always helpful. Jocelyn was quick to respond and got me multiple quotes in less than 5 minutes. Can’t recommend enough"
We responded:
"Thank you Brandon. We appreciate you noticing our responsiveness. As a team, we strive to serve to the best of our ability. I agree with you - Jocelyn is efficient and you can trust she works hard to provide the best price plus coverage to protect your family. "
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andre girouard

November 20, 2025

5  out of  5
rating by andre girouard
"Thank you to Joycelyn Salcedo for providing me with the required documentation in a timely manner."
We responded:
"Andre, thank you for the opportunity to serve you. Our team strives to serve quickly, efficiently and friendly. We appreciate you!"
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Steve Niemeyer

November 11, 2025

5  out of  5
rating by Steve Niemeyer
"Since moving to State Farm a few years ago, the local office of Hortencia Reyes and her staff have always been so helpful. If I ever have a question or concern they tale care of it quickly!"
We responded:
"Thank you Steve, we appreciate you allowing us to serve you! My team & I strive to give our customers the best service. We look forward to continuing to serve you & your family for years to come. "
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Aimee Thorgaard

October 1, 2025

5  out of  5
rating by Aimee Thorgaard
"She was very helpful even though I had no idea what was going on."
We responded:
"We appreciate your trust, Aimee. It's important to our team to make sure you are protected with the right coverage for your needs, along with saving you money. Thank you!"
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Greg Lord

August 17, 2025

5  out of  5
rating by Greg Lord
"Great customer service!"
We responded:
"Thank you Greg. Our team works hard to deliver the best customer service experience possible. You are important to us and we appreciate you. "
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Sabrina Osterman

August 1, 2025

5  out of  5
rating by Sabrina Osterman
"Always always helpful! The team at Hortensia’s Firm help with any and all matters quickly and professionally. They are the best Thank you for taking care of us. The Ostermans"
We responded:
"Thank you Sabrina. It’s an honor to serve you & your family. We appreciate the opportunity & always a pleasure to visit with you! Thank you for entrusting us with taking care of your insurance needs. "
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Nicole

July 29, 2025

5  out of  5
rating by Nicole
"I had such an amazing experience. I spoke with LynAnne Davis and she was definitely the most intelligent, most personable and the most fun I've had buying insurance in the 30 years had to get insurance. She answered all my questions, responded quickly and followed up with me (because I forget). And...the price was right. I switched over 3 policies (1 I wasn't even planning on, but I liked LynAnne so much, I figured let's keep everything in one place). I cannot recommend her enough. Hands down the best experience I've had."
We responded:
"Thank you Nicole. I 100% agree - LynAnne is intelligent, knowledgeable & makes learning auto and home insurance fun! She puts forth extra effort to assure our customers receive the best protection and price. We appreciate you sharing your experience with our insurance office. "